Application Support & Maintenance (ASM)

Insurance organizations have invested heavily on diverse IT applications to manage enterprise wide business processes such as policy management, claims management, billing support and premium processing. Availability and reliability of these applications is of high importance for seamless business operations. In line with growing market demands and to sustain competitive positioning there is a need to constantly upgrade the systems while maintaining business status quo.

Virtusa’s Application Support and Maintenance (ASM) offerings help our insurance clients in effectively maintaining their IT application portfolio through cost-effective and predictable services. As a complete business partner, Virtusa adopts a consultative approach to ensure that software quality is maintained while providing effective end-user support. Be it a new ASM solution to meet specific business objectives, improving performance of existing systems, a small departmental need or an organization-wide exercise, our flexible and cost-effective engagement models allow us to be a complete partner for strategizing and delivering tangible business value to our ASM clients.

Virtusa has developed a matured managed application services framework, ‘vPrIME’ (Virtusa Predictability & Innovation led Managed services Engagement) that provides structured and logical approach for implementing support solution by covering all the stages of the service lifecycle. The key differentiator in our framework is ‘Service Innovation & Transformation’ stage, which goes beyond the continuous service improvement stage of ITIL, this has stemmed from the ‘Platforming Approach’ at Virtusa.

Read here to know more on our ASM offerings.