Business Process Management & Process Optimization
BPM has great potential to:
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- Improve process quality, leading to efficient business operations and predictable outcomes
- Improve customer experience and satisfaction, leading to better customer retention
- Drive continuous process improvement, leading to better employee productivity
- Reduce costs, resulting in better profit realization and greater competitiveness
- Improve business agility, resulting in a greater ability to respond quickly to changing market conditions
However, we often see troubled projects that are not generating the promised business ROI. Our BPM services provide a structured approach to creating, managing and continuously improving an organization’s processes using a combination of tools including methods, policies, metrics, management practices and software.
We help our clients achieve measurable and sustainable results in transforming their business. Virtusa’s BPM Test DriveSM delivers a working proof of concept in three weeks, and addresses business process, operational, and organizational challenges.
Virtusa’s BPM Test DriveSM includes BPM needs assessment, business case and ROI calculation. The deliverables from this engagement lay a foundation to create a BPM roadmap that mitigates points of failure for BPM projects and provides a lasting value to clients while undertaking new BPM initiative. Virtusa has the ability to drive and/or rescue BPM efforts with particular skills in optimizing business workflows to result in a far better outcome than standard methods. We are adept at all leading software technologies with particular and deep expertise in Pega.
Virtusa has extensive BPM capabilities and with a portfolio of BPM services to provide consulting, product development, implementation, support, upgrade, maintenance, quality assurance and testing services to global clients across varied industry verticals. Our BPM methodology treats business processes as assets that can be designed, reused and exploited. Our BPM offerings are built on next-generation solutions, frameworks, accelerators and are delivered using advanced methods and industry best practices.
One of our clients, a major financial services company, wanted to develop and document its operational procedures for derivatives and employed us for our BPM proficiency. We assessed the client’s situation, documented their procedures, and provided a project approach and development plan that included workflow mapping, resource scheduling and a work-based activity plan. As a result, the client improved process control, reduced operational risk, improved training, reduced staff turnover, conformed to the documentation needs for internal and external audit reviews, and supported documentations for business continuity planning.
