Mobile-based Solutions for Travel
Virtusa provides mobile based solutions to airline travel industry that focus on pre-flight, in-flight and post-flight services. The solutions leverage Virtusa’s mobile capabilities to improve operational efficiency and reduce overhead. The solutions also help to exploit new revenue opportunities through the provision of mobile customer services.
- Empower passengers to interact and self-serve with SLA through a mobile application developed for iOS and Android platforms
- Includes features such as capturing customer information at the point of registration, mobile boarding pass, check-in, customer feedback (mobile and iPad), customer faqs, alerts & notifications and loyalty programs
- Enhances customer experience and service delivery by proactively listening to passengers requirements, alerting SLA staff and providing immediate service recovery actions
- Provides highly interactive rich customer experience for better customer engagement
- Includes KPI interactive dashboard for acquiring customer feedback
- Includes innovative multitude feedback capture channels throughout the passenger journey
- Distributes promotional information via mobile channels to a broader customer base
Click here to learn more about Virtusa’s mobility offerings.