Customer Feedback Solution (Complaints and Compliments)


  • Complaints management solution provides a well-designed platform to improve customer experience by managing customer needs, complaints and compliments in a real-time environment
  • Built on Customer Relationship Management (CRM) technology, the customized solution provides a pro-active and comprehensive issue resolution system that overcomes the challenges of delayed reactive responsive systems
  • Consists of pre-configured business processes and workflow steps, configurable compensation options, real-time monitoring and comprehensive reporting and dashboard capabilities
  • Provides 360° comprehensive view of customer information including case history and reservations
  • Enables automatic routing of tasks and SLA based on resolution needs with automatic escalation and notifications
  • Provides real-time insight of complete complaint management process through actionable dashboard
  • Provides real-time access to relevant data eliminates inaccurate or duplicate reimbursement, which drives operating costs down
  • Improves customer experience with streamlined, automated quicker turnaround in issue resolution

Click here to learn more about Virtusa’s offerings on Business Process Management (Case and Call Center).


VirtusaPolaris

On March 3rd, 2016, Virtusa Corporation acquired a majority interest in Polaris Consulting & Services Limited. VirtusaPolaris, our new market-facing brand, represents the combined strengths of Virtusa and Polaris, including our strong software engineering heritage, deep domain expertise and focus on applying innovation to solving critical core business issues for clients.

www.virtusapolaris.com, our new website is where we provide our latest thinking.