Accelerating the retail transformations of our clients

Unprecedented changes in the healthcare environment are revolutionizing the conventional way of doing business for a health plan. Healthcare reform, accountable care organizations, the rise of private exchanges, the pressures to provide cost of care transparency, the evolving value-based arrangements with providers, and the rising customer demand for digital interaction are some trends that are shaping the strategies for health plans across the US.

In order to thrive under these circumstances, it is key that health plans embrace customer-centricity, adopt integrated channels of communication and establish a comprehensive view of the enterprise. Drawing upon years of domain expertise, Virtusa has built a broad range of health plan capabilities to support a comprehensive portfolio of services. We partner with our clients to not only address the prevalent challenges but also help you accelerate performance excellence in a constantly evolving marketplace. Our transformational health plan solutions include:

  • Product and Benefits transformation which optimally delivers a product repository which is capable of developing and managing innovative healthcare products while facilitating product design, approvals and operational readiness processes
  • Contact center transformation that delivers intent-driven customer service to improve the customer experience, make the CSRs more effective, and improve the organization’s business operations