Case Management for Utilities

Virtusa has built effective case management solutions using industry leading BPM solutions. These solutions have helped achieve a holistic and optimized case management system through:

  • Integrated 360° views of information from sources throughout the enterprise to manage and drive complex business processes and process decisions
  • Single unified interface for utility services workflows with integration into case management systems for direct case to workflow assignments
  • Robust reporting capabilities to gain visibility into work being performed
  • Automated routing of tasks for increased efficiency
  • Document management to maintain critical documents with integration into case tracking
  • Knowledge management for optimized solutions

Click here to learn more about Virtusa’s offerings on business process management.


On March 3rd, 2016, Virtusa Corporation acquired a majority interest in Polaris Consulting & Services Limited. VirtusaPolaris, our new market-facing brand, represents the combined strengths of Virtusa and Polaris, including our strong software engineering heritage, deep domain expertise and focus on applying innovation to solving critical core business issues for clients., our new website is where we provide our latest thinking.