Case Management for Utilities

Virtusa has built effective case management solutions using industry leading BPM solutions. These solutions have helped achieve a holistic and optimized case management system through:

  • Integrated 360° views of information from sources throughout the enterprise to manage and drive complex business processes and process decisions
  • Single unified interface for utility services workflows with integration into case management systems for direct case to workflow assignments
  • Robust reporting capabilities to gain visibility into work being performed
  • Automated routing of tasks for increased efficiency
  • Document management to maintain critical documents with integration into case tracking
  • Knowledge management for optimized solutions

Click here to learn more about Virtusa’s offerings on business process management.