Client Testimonies

    By using Virtusa, we were able to integrate the insurance industry's best practices into our solution and streamline our implementation.

    Randy Gonzalez
    Chief Information Officer, Chartis Insurance

    Virtusa’s ability to transform best practices from other industries to the health care sector was crucial in our implementation. Their knowledge of the SAP product and creative thinking are second to none.

    Chad Tate
    Director of Treasury Operations
    Blue Cross Blue Shield of Minnesota

    Virtusa’s extensive industry knowledge and deep expertise in SAP for Insurance were critical to our project going live on time and under budget. Their team of dedicated professionals supported us through every phase of our project, from the initial training to design, realization and production
    support.

    Richard Harron
    Director of IS Solutions
    Insurance Company of British Columbia

SAP for Insurance: Claims Management

SAP’s FS-CM is an insurance solution dedicated to providing seamless access to all areas of a claim during its entire lifecycle. Some of the major components of FS-CM include:

  • Role-based access to all areas of the user interface to protect claim information
  • Direct interface to SAP FS-CD for processing of recoveries and claim payments (both one-time and repetitive)
  • Direct interface to SAP FI-GL for posting reserves
  • Direct interface to SAP FS-PM to retrieve necessary policy coverage information for the adjudication of the claim
  • External interfaces to policy management system if FS-PM is not implemented, accounting system if FI-GL is not implemented, and billing system if FS-CD is not implemented
  • External interfaces to support regulatory reporting to ISO and other regulatory bodies
  • Enterprise Content Management (ECM) interface to process inbound and outbound documents during the lifecycle of a claim
  • Automated workflow to support claim creation and assignment to claim handler based on inbound ECM documents
  • Direct Microsoft Office™ integration to support pre-populated claims forms
  • Ability to manage litigation related to a claim
  • Ability to customize rules for claim processing using the Business Rules Framework (BRF)
  • Ability to easily enhance the user interface with custom fields and screens using SAP’s Business Data Toolset (BDT)