Compared to English, the rules for breaking up words into their base forms and modified forms are very different for Asian languages such as Chinese, Japanese, and Korean. Precision and recall are two of the parameters that determine search engine quality. A perfect precision score means every result retrieved by a search was relevant but it does not say if all relevant documents were retrieved. A perfect recall score means all relevant documents were retrieved but it does not say how many irrelevant documents were also retrieved.

Developing a search engine for Asian languages with 100% precision and recall is extremely challenging because of various orthography variants (more…)

One of the most rapid changes that are happening in the digital content sphere in the last few years is the explosive growth of new media delivery platforms like smart phones, tablet PCs and social networks. These newer content channels along with falling prices to access content (read falling rates of mobile services and device price) and an increasingly global business community present businesses with the unique challenge of serving up right content to the right people with the right context consistently across all the channels (e.g. print, Web, television, mobile and social). Organizations that traditionally served up content through channels like print or television suddenly are grappling with the challenges of sharing the same content however after repurposing to the new age media. As part of a two-post series on the changing issue of convergence of various media channels and how to tackle it, in this post we’ll discuss the typical content management related issues faced by organizations when multiple channels are involved. In the next post, we will focus on the solutions part. (more…)

Part One of this post discussed key steps taken in the inception phase of gathering requirements for a COTS package. Part two will discuss key steps taken in the second phase of the process; the implementation phase.

Implementation Phase

Requirement Strategy: As the name suggests, this phase will involve implementing the WCM package that we have already selected based on our inception phase effort. This particular phase can be broadly categorized into following activities. (more…)

The recent Gartner Portal, Content and Collaboration (PCC) conference in London was an interesting study in contrast.  Their prior PCC conference in Baltimore last spring had a feeling of despair bordering on fear.  Social media is looming and IT is quickly losing control.  As I previously posted, analyst Tom Austin admonished the group last spring saying “IT ceded control of web sites to marketing because of the heavy graphic nature of web sites, if you let go of social media too it will be a disaster.”  He did it again in London but the audience seemed a little less distressed. (more…)

Forrester’s research suggests that users are “3 times more likely to buy a product when they are addressed in their own language”. This is a powerful incentive for configuring your Web Content Management System (CMS) to support the delivery of content in the native language of your employees and customers for products and services. There are three broad types of globalised websites (more…)

Last year, Andrew McAfee coined the term Enterprise 2.0 in his book of that title.  He defines Enterprise 2.0 as:

“Enterprise 2.0 is the use of emergent social software platforms by organizations in pursuit of their goals.”

Here is a view of those platforms in practice (more…)

Ever wondered why so many application development projects have much longer than planned user acceptance testing phase? For a very long time developers focused on completing the functionality, with limited focus on usability.

For the last few years, there has been a distinct trend towards a “consumerization” of IT. To a great extent Enterprise 2.0 (E2.0) has been a fall out of this rapid transformation sweeping the technology and business landscape.  It is bringing in revolutionary changes to the way that organizations use technology for enhanced customer experience. The emphasis is now on a “user centric” approach to developing and deploying applications. (more…)