Enterprise app stores are becoming a critical component of enterprise mobility. More and more enterprises are either building or looking to build enterprise app stores to distribute and manage enterprise mobile applications. The increasing usage of tablets such as the iPad, the bring your own device (BYOD) phenomena and organizational wide activity in rolling out enterprise applications is forcing businesses to seek a way to manage, maintain and control the distribution of these applications. These factors are driving them to build enterprise app stores within their organization.
When it comes to building and running enterprise app stores, it is critical for organizations to learn from the mistakes of their industry peers. Organizations should look at case studies and data that give insight as to why some of the initiatives around enterprise app stores have resulted in either failure or low usage within an enterprise.
While the specific factors for low adoption and outright failure tend to vary from organization to organization, there are some common denominators that apply across a broad range of organizations. When building an enterprise app store, certain mistakes should be avoided, and they should be kept in mind with reference to the top 10 best practices which I have outlined in my earlier blog post.
Below are the top five mistakes to avoid when building an enterprise app store Continue reading
Whether Big Data lives up to its perceived potential based on the hype, excitement and high expectations created in the market is a moot point. The larger and more important question in the minds of business decision maker is, “Is this the right time to invest? If so, what is the value add from a long term perspective?”
The majority of the current customer value management solutions to a large extent are limited to traditional methods of data collection, data quality, and predictive analytical models (using structured data). These lead to a target customer base for campaigns, cross-sell and up-sell opportunities, etc. The biggest drawback in this sequence of events witnessed in one implementation for a client was the lack of structured and multi-pronged feedback mechanisms which loop into IT systems. Therefore, this precludes businesses to understand customer behavior from a comprehensive standpoint. In the fiercely competitive environment in which banks and financial firms operate, customer value management solutions play a paramount role in acquiring and retaining profitable customers, now more than ever. Continue reading
While the linkage between business process management (BPM) and master data management (MDM) initiatives has been explored for some time, it’s only now that we’re beginning to see companies truly think about these initiatives as fully integrated programs. For quite some time, I have been a strong advocate for the convergence of BPM and MDM initiatives and how companies should NOT treat these as disparate efforts. For instance, how can companies talk about streamlining core business processes, such as their Trouble to Resolve, or other key customer care processes without having a unified view of the customer? It’s hard to optimize a process without trusted data. This seems fairly intuitive, but still, most companies were not connecting the dots just yet. Continue reading
It’s rewarding in this day and age to attend a software vendor’s conference where the company actually puts the customer first. In this age of shock and awe, high profile software executives touting the benefits of their platform, having a customer centric view of the market is extremely refreshing. Finally, somebody gets it.
This year’s PegaWorld conference was held this week in Dallas, TX. The event continues to expand with a record 2,000+ attending from over two dozen countries. This year’s theme was around “Customer Centricity” and featured over 40 presentations from customers who have adopted BPM technology to drive transformation in how they are serving their end customers.
In addition to a series of engaging keynotes, there were over a hundred sessions to choose from, numerous product demonstrations, visibility into future product roadmaps and an incredible opportunity to network with customers, partners, analysts and many of Pega’s leadership teams. The ecosystem that is created with this community is one of very few in the industry! Continue reading
Enterprise App stores serve a very important purpose: the ability to distribute internal applications to organizations’ employees and other stakeholders without having to upload the app onto a public app store. With the proliferation of mobile devices, BYOD policies, and the large scale adoption and usage of tablets such as iPad within the enterprise, the need for enterprise app stores has become critical. Continue reading
In any era, innovation has been at the center of enterprise growth and success. The same thought process applies to this millennium too. The only change is that today we have IT at our disposal to drive innovation. The question uppermost in the minds of today’s CIO is how to use IT to drive the organizations’ innovation needs.
As we move forward, we will see a significant shift in the way enterprises think about their innovation process. Continue reading
Despite the slow adoption of cloud computing by the banking and financial services industry with security and reliability being the major concerns, financial institutions are quickly resorting to cloud-based services to achieve increased agility and lowered total cost of ownership (TCO). According to IDC, worldwide revenue from public IT cloud services exceeded $21.5 billion in 2010 and is expected to reach $72.9 billion in 2015. There is an emerging trend in which financial institutions are embracing “cloud solutions” as not just a ‘me-too’ option, but as solutions that yield competitive advantage due to shorter cycles of time to market for products and services. Continue reading
Enterprises are beginning to realize that an effective Enterprise Content Management (ECM) roadmap, if preceded by evaluation, strategy and goals, can lead to many enterprise-level business benefits. However, to prevent ECM oversight, it is imperative to have a governance body in place to help establish a strategy which in turn results in clear operating plans.
ECM governance helps organizations ensure smooth ECM implementations which not only meet business and technical requirements, but also equip organizations with valid and reliable documents, records and content which help them make the right decisions quickly. Additionally, ECM governance ensures the integrity of an organization’s information. It’s also important to keep in mind that ECM Governance is perpetual and lives until the ECM system lives. Continue reading
‘Social’ is clearly at the top of the hyper curve. What does this really mean to businesses? Why should an organization think about social? There are a few fundamental shifts that are making a significant impact in the way businesses are run today. First is the growing Gen Y workforce that is highly active on social platforms. A BPW Foundation’s Gen Y study published in April 2011 noted that by 2025, Generation Y will make up roughly 75% of the world’s workforce. Second is about customers and competition. Rapid globalization and technology are shrinking the world at an unprecedented rate. Essentially this means that if you are unable to adapt and innovate at a fast pace, it is very likely that another company will, and potentially steal your customers. Is your organization in sync with these fundamental shifts in the way employees, customers and competition collaborate, interact and engage? Continue reading
Social Media is causing a paradigm shift in the way customers interact with companies, given the evolution of direct communicative relationships between them. Customers today stay motivated to participate in ‘social’ forums, making it mutually beneficial.
Does this mean that a company that has 25,000 likes on its Facebook page and 10,000 followers on its Twitter account is successful? Not necessarily. The above figures just indicate customers’ interest to be a part of the community. This interest however, is a huge opportunity!
True success is when you adopt a strategic approach to tap digital marketing opportunities, create avenues to engage with customers, make them like your product/service and indulge in word-of-mouth promotion. However, it is not as simple as just setting up a Facebook page or a LinkedIn group. Continue reading