This is a continuation of the previous post on CMS Usability. In the previous post we had touched upon usability issues revolving around CMS Dashboard, Search, and Content Authoring Forms among others.
6) CMS Login: Single Sign on or the ability to login to CMS using your desktop credentials is a must-have requirement for content authors. Even though it is a simple feature, it has a great importance in ensuring a satisfactory user experience.
Most of the content authors do not use CMS solutions on a regular basis. They may need it once a month or sometimes even less than that. It is very likely that they will forget their CMS user id/passwords. The inability to use the CMS solution will cause more barriers in terms of the acceptance of the CMS solution. Continue reading
Content Management System (CMS) roll outs frequently present many challenges, one of the biggest being usability. Some of the commonly heard customer feedback and queries include:
- “My business users are not able to understand this new technical tool. What they need is a very simple way to add/edit some text, add images, videos, submit for approvals and publish new stories. We do not need all the technical bells and whistles!”
- “What is the use of this button on this screen? I do not need this. Please remove it!”
- “Why do I need to perform extra 3 clicks to do this task? Why can it not it happen in a single click?”
- “Have you configured this right? I would like to validate it with a product vendor or some external CMS experts to ensure it is correctly configured.”
CMS Usability: 10 Tips to Consider
CMS usability is one of the primary concerns among business users. While rolling out a new CMS platform, it is important to consider CMS usability from the project initiation phase. It should be well integrated into the CMS design process. Below are a few tips and techniques from a CMS usability standpoint to consider while planning and preparing for a CMS rollout Continue reading
The last few years have seen tremendous changes in the business world; particularly the way customers, employees and partners are interacting and collaborating to conduct their business. Customers are making decisions to buy or discontinue a service with a click of a button. The “Bring Your Own Device” (BYOD) trend involves employees bringing their own smart phones and tablets to work, which is significantly impacting both IT and business. Brokers and agents are leveraging smart gadgets to speed up the business cycle by educating, building relationships and doing business with customers. For example, using a tablet, an insurance agent can instantly run illustrations and compare premium quotes for insurance products simultaneously, making it easier for clients to see the various options. The “consumerization of IT” trend is having an enormous impact on businesses and is something they must take steps to embrace. In other words, the “empowered consumer” has arrived and is here to stay! Continue reading
Agile is hot – and has been so for a while. The multitude of benefits offered by Agile, particularly its ability to bridge the Business – IT divide, has clients naturally gravitating towards it. Sadly, we’re also hearing horror stories, where agile development ended up being ‘fragile’, causing expensive project failures. The perfect storm is usually a combination of one or more factors: an offshore-based outsourcing model, ‘fixed price’ contracts, large engagements and even over-zealous customers and/or vendors with no prior experience with offshore agile. The question is, how do you setup agile projects to succeed under these kinds of complex environments? Continue reading
In my last blog, I wrote about how ‘Social’ was revolutionizing BPM, providing a gateway for enhanced process efficiency, and in some ways influencing the way we ‘manage’ our process. In certain areas, 2011 was the doorway to the new influences on BPM. The year saw significant advancements in the BPM space with Adaptive Case Management, Social Media and Collaborative Process Modeling re-defining traditional BPM process development and BPM, opening its doors to a ‘ Mobile’ environment. We now find ourselves looking at year 2012.
Looking into the crystal ball, what might we see? Technology advancements will continue and that is obvious, but where will that lead us? Continue reading
The economy has disappointed in 2011, and 2012 looks similar. In the US, the housing crisis and high unemployment persist. The euro debt crisis threatens Europe with recession. Healthier regions like Asia are too small and too export-oriented to escape a downturn in the West. The best macro case appears to be halting progress on structural issues and continued weak growth.
Despite this, IT spend in banking and financial services grew in 2011 and looks poised for modest growth in 2012. Why is this happening? Banks and securities firms feel pressure both to reduce costs and to innovate. There are multiple ways to cut costs but the only way to simultaneously reduce unit costs and innovate is through Continue reading
How about a data Web that understands not only the meaning of data but also the relationships between them like humans do? Something that ensures targeted and personalized content delivery to the user, delivering intelligent data in its true sense. A Web that anticipates and answers your questions even before you come up with them! Semantic Web or Web 3.0 does it all through use of hyper-structures leading to entities of hypertext.
Semantic Web and Enterprises
To remain competitive in the marketplace, enterprises need to effectively use information to make better decisions. Enterprises in general collect and analyze large amounts of ever changing information from multiple sources, available in multiple formats. However, for the enterprises, the need is for actionable information which can help them build competitive advantage. This is where Semantic Web technology comes into play for an organization. Continue reading
With the world getting more ‘social’, individuals are transforming the way they go about their daily lives. Businesses have recognized the need to rethink their strategies and reevaluate their operating models and have commenced to align them with customer expectations and customers’ perception of value. From focusing only on optimization of supply chains, penetration of new markets and scaled bottom lines, companies are now opening their eyes to the new world – a world which is moving towards a greater impetus on having a more social identity. Today, people across the globe rely on social networks for finding lost friends, making new ones, buying new furniture and selling antiques — interacting with technology for almost every activity in their everyday life. You no longer get a wedding invite delivered by post to your doorstep; you get an event invite via Facebook delivered to your inbox!
BPM has taken cue from this world-wide phenomenon and has been quick to embrace ‘social’ and embed it into its very design. Continue reading
Enterprise applications delivered from the cloud have become a hot talking point in the tech industry recently. Fueled by an increasing focus on cost cutting, ease of use, scalability and faster time to market, cloud applications are being discussed in detail at various seminars and industry conferences. Taking a cue from these market indicators, most major enterprise application vendors have already started offering their applications via the cloud. Any enterprise application you name, including database, ERP, CRM, etc., is already being offered, in some form, through a SaaS (Software-as-a-Service) or cloud-based model. A Content Management System (CMS) is no exception as we have begun to see the arrival of plenty of CMS applications delivered from the cloud. However, do these cloud-based CMS applications really bring a new paradigm for managing your content? Or, is it just old wine in a new bottle with all the associated industry pain points still present? Continue reading
The deadline for ICD-10 implementation is fast approaching and healthcare Payers and Providers have less than two years to meet the requirements. Some healthcare organizations have yet to initiate their plans for the migration, some have progressed at a slow pace and very few have made substantial commitment to completion.
Payers on track with the ICD-10 implementation process should have completed the Risk/Impact assessment of their IT and business areas and started their planning activities. Based on our experience with previous HIPAA implementations, we believe there are a few areas that healthcare organizations need to consider to ensure success of their ICD-10 migration program. Continue reading