In my last blog, I wrote about how ‘Social’ was revolutionizing BPM, providing a gateway for enhanced process efficiency, and in some ways influencing the way we ‘manage’ our process. In certain areas, 2011 was the doorway to the new influences on BPM. The year saw significant advancements in the BPM space with Adaptive Case Management, Social Media and Collaborative Process Modeling re-defining traditional BPM process development and BPM, opening its doors to a ‘ Mobile’ environment. We now find ourselves looking at year 2012.
Looking into the crystal ball, what might we see? Technology advancements will continue and that is obvious, but where will that lead us? Continue reading
With the world getting more ‘social’, individuals are transforming the way they go about their daily lives. Businesses have recognized the need to rethink their strategies and reevaluate their operating models and have commenced to align them with customer expectations and customers’ perception of value. From focusing only on optimization of supply chains, penetration of new markets and scaled bottom lines, companies are now opening their eyes to the new world – a world which is moving towards a greater impetus on having a more social identity. Today, people across the globe rely on social networks for finding lost friends, making new ones, buying new furniture and selling antiques — interacting with technology for almost every activity in their everyday life. You no longer get a wedding invite delivered by post to your doorstep; you get an event invite via Facebook delivered to your inbox!
BPM has taken cue from this world-wide phenomenon and has been quick to embrace ‘social’ and embed it into its very design. Continue reading
Context is a critical foundation for BPM success. It is for everything, right? But how do we set it. We assume with the wide range of technology, depth of understanding and innovative solutions, there is no need to set context as it is already there. Or we assume that we can just paint a quick picture and folks are on board. Better yet, we just rely on others to get it done and for that matter, folks just get it. BPM is more than just putting in a technology or point solutions.
BPM is where people, process and technology come together in a new context to orchestrate business execution. Silos are to be broken down, broader technology integrations are to be implemented and a new set of methodologies and tools are to be deployed to create seamless flow(s) of operations. I find that when the right context is set and the ‘ah-ha’ moment is reached, BPM adoption accelerates and greater operational efficiencies are achieved. Continue reading