Name: Samir Dhir
Bio: Senior Vice-President and Global Delivery Head, Virtusa Corporation . Samir holds the position of Senior Vice President at Virtusa. As the global head of delivery, he is responsible for delivery across three Advanced Technology Centers including Hyderabad, Chennai and Colombo. Samir leads client satisfaction across all projects as well as employee engagement at all Virtusa locations. Samir previously worked for Wipro Technologies where he managed delivery with over 5,000 people, handled their SAP Practice and ran the managed services business for Wipro’s technology, media, transportation and services business. Prior to Wipro he held leadership positions with Avaya and Lucent Technologies in the UK. Samir’s expertise lies in the ERP market, emerging technologies in ERP and the competitive landscape. His area of specialization also lies in managed services and pricing models in outsourcing engagements. Samir received his MBA from the Warwick Business School, UK and holds a B Tech from the Indian Institute of Technology Roorkee.
Posts by Samir Dhir:
The Age of an Empowered Consumer – Crystal Ball Gazing for IT and Business
January 10th, 2012The last few years have seen tremendous changes in the business world; particularly the way customers, employees and partners are interacting and collaborating to conduct their business. Customers are making decisions to buy or discontinue a service with a click of a button. The “Bring Your Own Device” (BYOD) trend involves employees bringing their own smart phones and tablets to work, which is significantly impacting both IT and business. Brokers and agents are leveraging smart gadgets to speed up the business cycle by educating, building relationships and doing business with customers. For example, using a tablet, an insurance agent can instantly run illustrations and compare premium quotes for insurance products simultaneously, making it easier for clients to see the various options. The “consumerization of IT” trend is having an enormous impact on businesses and is something they must take steps to embrace. In other words, the “empowered consumer” has arrived and is here to stay! Read the rest of this entry “
Driving Value for Clients in the age of Enterprise 2.0
March 24th, 2011The last few years of the millennium have seen old business models giving way to new ones. Customer needs are transitioning from those of pure consumption-oriented to those of convenience-oriented with the coming of age of the digital native. Organizations big and small are being affected by the onslaught of myriad of factors including enlightened and demanding customers, newer modes of communication, technology advancements with user dependence on mobility and small form factor devices, and the power of collective intelligence – blogs, wikis, user generated reviews and feedbacks, etc.
So has the meaning of value literally changed from what it was in the earlier days to the present? Or has Value in its representation evolved to “Value 2.0” i.e. becoming more user-oriented, keeping in line with the changing times? How are businesses upgrading themselves to meet the evolving juggernaut of customer needs and wants?
“Consumerization” of IT: Power in the hands of End User
August 17th, 2010Ever wondered why so many application development projects have much longer than planned user acceptance testing phase? For a very long time developers focused on completing the functionality, with limited focus on usability.
For the last few years, there has been a distinct trend towards a “consumerization” of IT. To a great extent Enterprise 2.0 (E2.0) has been a fall out of this rapid transformation sweeping the technology and business landscape. It is bringing in revolutionary changes to the way that organizations use technology for enhanced customer experience. The emphasis is now on a “user centric” approach to developing and deploying applications. Read the rest of this entry “
