Comments on: Top 5 Reasons for Enterprise Content Management (ECM) Implementation Failure – Recommendations to avoid failures http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/ Official Blog Mon, 14 May 2012 08:50:58 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Manoharan http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/comment-page-1/#comment-845 Manoharan Mon, 31 Oct 2011 08:26:31 +0000 http://www.virtusa.com/blog/?p=515#comment-845 According to me budget plays an important role in ECM area. If organization does not allot adequate budget that also will lead ECM to failure. In recent financial crises many organization have moved to low cost ECM application (Google apps etc..) from current ECM. which ran for many years. BTW, I agree above mentioned points as well. Thanks! According to me budget plays an important role in ECM area. If organization does not allot adequate budget that also will lead ECM to failure.

In recent financial crises many organization have moved to low cost ECM application (Google apps etc..) from current ECM. which ran for many years.

BTW, I agree above mentioned points as well.

Thanks!

]]> By: Naresh Kumar Gandesiri http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/comment-page-1/#comment-173 Naresh Kumar Gandesiri Tue, 15 Mar 2011 17:45:08 +0000 http://www.virtusa.com/blog/?p=515#comment-173 Hi Aravind - Thanks for your feedback. An ECM strategy will be successful, when all hands (sponsors, IT, business, end users, Infrastructure etc) are involved in it. There may be a scenario, where the organization's technology roadmap must have been decided based on the organization's current and future requirements. In that case, we will be bound to select the best product which fits in the organization needs from that particular technology roadmap or vendor offerings. Hi Aravind – Thanks for your feedback. An ECM strategy will be successful, when all hands (sponsors, IT, business, end users, Infrastructure etc) are involved in it. There may be a scenario, where the organization’s technology roadmap must have been decided based on the organization’s current and future requirements. In that case, we will be bound to select the best product which fits in the organization needs from that particular technology roadmap or vendor offerings.

]]> By: Manivannan http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/comment-page-1/#comment-172 Manivannan Tue, 15 Mar 2011 08:15:05 +0000 http://www.virtusa.com/blog/?p=515#comment-172 Nice Blog, Well thought through. I feel it is critical to have the strategy and road-map built before procuring and executing the ECM project. Missing either of one makes the organization to invest into multiple products and adding to the cost of development and maintenance. Definitely these are top 5 reasons an organization has to think through and execute the ECM project. Nice Blog, Well thought through. I feel it is critical to have the strategy and road-map built before procuring and executing the ECM project. Missing either of one makes the organization to invest into multiple products and adding to the cost of development and maintenance. Definitely these are top 5 reasons an organization has to think through and execute the ECM project.

]]> By: Ram http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/comment-page-1/#comment-171 Ram Mon, 14 Mar 2011 09:50:45 +0000 http://www.virtusa.com/blog/?p=515#comment-171 Naresh, Thanks for posting this. I agree to all the above reasons for a typical failure in ECM implementations. I had an opportunity to work for a client who had a home grown WCM solution, some vendor tried to sell them a WCM product. In that process we had to do a thorough analysis (a.k.a ASD as in Virtusa) of the product vs. "whats already in place". The outcome clearly specified that even if they buy the product it needs to be customized to a greater extent which is not worth of phasing out their home grown solution i.e. Resistance. So, first organization should decide whether to go for an ECM product or not? If this exercise is not done then definitely one or more of the above top 5 reasons will manifest during the implementation. Naresh, Thanks for posting this. I agree to all the above reasons for a typical failure in ECM implementations.

I had an opportunity to work for a client who had a home grown WCM solution, some vendor tried to sell them a WCM product. In that process we had to do a thorough analysis (a.k.a ASD as in Virtusa) of the product vs. “whats already in place”. The outcome clearly specified that even if they buy the product it needs to be customized to a greater extent which is not worth of phasing out their home grown solution i.e. Resistance.

So, first organization should decide whether to go for an ECM product or not? If this exercise is not done then definitely one or more of the above top 5 reasons will manifest during the implementation.

]]> By: Aravind Krishna http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/comment-page-1/#comment-170 Aravind Krishna Sun, 13 Mar 2011 07:45:21 +0000 http://www.virtusa.com/blog/?p=515#comment-170 Hi All, I don't know about others, but I have seen that ECM Consultants are often brought into the picture only after a product selection is made. A consultant's job is then limited to justifying the purchase and planning a roadmap based on the limitations of the product. Does anyone feel the same way or is it just me? Regards, AK Hi All,

I don’t know about others, but I have seen that ECM Consultants are often brought into the picture only after a product selection is made. A consultant’s job is then limited to justifying the purchase and planning a roadmap based on the limitations of the product.

Does anyone feel the same way or is it just me?

Regards,
AK

]]> By: Naresh Kumar Gandesiri http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/comment-page-1/#comment-169 Naresh Kumar Gandesiri Fri, 11 Mar 2011 16:06:31 +0000 http://www.virtusa.com/blog/?p=515#comment-169 That's correct. It is important to have team members from business, IT, users etc in the ECM strategy phase. Each one of them will have a key role to play. Once 2 to 3 products are shortlisted from the group of identified products, there must be a demo/POC phase, where business, IT and users can explore/test the product, the features, check the adaptability and feel it. This way, the product selection will not be biased and the right product which fits into the organization will be chosen. That’s correct. It is important to have team members from business, IT, users etc in the ECM strategy phase. Each one of them will have a key role to play. Once 2 to 3 products are shortlisted from the group of identified products, there must be a demo/POC phase, where business, IT and users can explore/test the product, the features, check the adaptability and feel it. This way, the product selection will not be biased and the right product which fits into the organization will be chosen.

]]> By: Narasing Rao Akula http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/comment-page-1/#comment-168 Narasing Rao Akula Fri, 11 Mar 2011 14:58:39 +0000 http://www.virtusa.com/blog/?p=515#comment-168 Excellent post on how to start ECM Roadmap/Strategy on right note. This post identifies most of the problems why ECM Initiatives fail. I like recommendations in this post. Excellent post on how to start ECM Roadmap/Strategy on right note. This post identifies most of the problems why ECM Initiatives fail. I like recommendations in this post.

]]> By: Vinod Bhan http://www.virtusa.com/blog/index.php/2011/03/top-5-reasons-for-enterprise-content-management-ecm-implementation-failure-recommendations-to-avoid-failures/comment-page-1/#comment-167 Vinod Bhan Fri, 11 Mar 2011 06:58:22 +0000 http://www.virtusa.com/blog/?p=515#comment-167 Thanks Naresh, All the points are well orchestrated and clearly defined. However i think the problem is in real-time, at the time of product selection, non-technical team, who are governed by budgets take precedence in decision making. That team gets influenced by the sales/marketing team of the product company who is selling the product. It is kind of vicious circle, cause if you get technical team involved in product selection, then outlook of selection itself might change. All in all, i think you have clearly identified the decision points. Thanks, -Vinod Thanks Naresh,
All the points are well orchestrated and clearly defined. However i think the problem is in real-time, at the time of product selection, non-technical team, who are governed by budgets take precedence in decision making. That team gets influenced by the sales/marketing team of the product company who is selling the product.
It is kind of vicious circle, cause if you get technical team involved in product selection, then outlook of selection itself might change.
All in all, i think you have clearly identified the decision points.
Thanks,
-Vinod

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