Services : Technology Implementation Services

Our 10+ years of partnership with edocs (acquired by Siebel, and now Oracle) is the source of our deep domain experience and rich expertise with edocs products. We provide a broad range of implementation and support services to clients of this product set.

Given the exponential growth of information generated by organizations today, having timely access to relevant and accurate data is a critical issue. FAST is a leader in enterprise search addressing this area. We are one of FAST’s key implementation partners in industries spanning financial services, media and information.

No matter its size or industry, every company is looking for that special edge. And, companies typically turn to core enabling technologies to drive competitive advantage - whether through business process agility, productivity improvement, data integration, customer self-services or other means. Collaborative content is rapidly becoming the next frontier for IT-enabled breakthroughs.

Virtusa’s relationship with Pegasystems started in early 2001 with product development. Since 2003 Virtusa has jointly developed vertical applications using Pega’s PRPC core platform, and Solution Frameworks including Process Manager (CPM), Smart Dispute, and Smart Investigate. We are a Pega Product Engineering, Solution Frameworks and Global Customer Support partner.

Businesses today are under intense pressure to add new customers, retain existing ones, boost revenue and cut costs. The only way to achieve these goals is to maintain high customer satisfaction. BMC Remedy is a leading customer service and contact center software product. We have deep Remedy skills, particularly with communications service providers, enabling our clients to get the most out of their long-term investment in Remedy.

Vignette Practice

Most large organizations create millions of business transactions every year, which if in paper form were piled up, would extend above the world’s tallest skyscraper. Managing such vast amounts of paper and electronic documents is a daunting task for any organization. To meet this requirement, Vignette, a leader in enterprise content management (ECM) software products, delivers a suite of highly-integrated products that give customers the ability to create and manage information. We have a long-term strategic product development relationship with Vignette, which we leverage to serve Vignette customers.